×
MESSAGE US

Enquire

Email Phone

We'll always treat your personal details with the utmost care and will never sell your information to anyone else. Read our full Privacy Policy and Terms & Conditions to find out how we use your data.

I have read and accept the Privacy Policy and Terms of Service.

Please ring us for further information:

00353 (0)53 94 30866

FAQ

Our Products

All of our jewellery will arrive in our beautiful black velour box, printed with our logo, in a black outer box with a black hand-tied satin ribbon. For additional gift-wrapping or packaging requests, please let us know in the comment box at checkout.

We can engrave on the inside of most rings and wedding bands, usually up to 20 characters. For all other items of jewellery or to add engraving to your purchase, please contact us to discuss prior to purchase.

Yes, we offer a cleaning service for all of our pieces, and a free annual "check up" on all rings. We also offer a rhodium plating service for all white gold jewellery. We want to keep your piece sparkling and in good condition, pop into our shop, we are happy to help.

If an item you purchased requires repair, please contact us. We are happy to offer a repair service to our customers. If you need any advice feel free to call into our shop, we are always on hand to help.

Fresh off the bench rings which are in-store and ready for sale can usually be altered after purchase to the correct finger size. 

Our bespoke rings will be made in the correct finger size for the wearer, any alterations can be carried out upon completion.

If you need any further advice please get in touch.

 

Engagement Rings & Custom Jewellery

We are delighted to welcome you to view our collection in store any time. There is no need to book an appointment to browse the collection. If you require something specific or you wish to chat with Eric it is best to get in touch in advance of your visit. If we have a general idea of what you require and a budget to work from it allows us to have suitable diamonds and gemstones ready to show you with ideas and sketches prepared for your visit.

We have a selection of our beautiful engagement rings ready to wear and take with you on the day. However, if your piece is bespoke there is a lead time of 4-6 weeks depending on the complexity of the ring. Please keep this in mind when planning a proposal.

We offer custom design services and resetting of customer provided diamonds. Please call in to discuss or let us know what type of project you are interested in and we will be in touch.

It's simple, get in touch either over the phone, by email or better still come and visit us! Bring along your ideas and pictures and we will guide you through the process.

Custom pieces are designed from scratch and there is a 4-6 week lead-time from when the 50% non-refundable deposit is paid. For more complex pieces this time may be extended.

We liaise closely with our customers and we do our very best to deliver each piece on time or ahead of schedule. If an item is required for a specific date such as an anniversary or special occasion which is sooner than the lead time we will do our very best to facilitate this where possible. 

Please note that as custom pieces are made to order, we do not accept returns and all items are final sale. Once an order had been placed, we put it into production and it cannot be cancelled.

Payment

We require a 50% non-refundable deposit to commence your project. The remaining balance is paid upon completion of your piece. 

We are not partnered with any third party financing companies but we do accept a 50% nonrefundable deposit at the beginning of a project and the customer can pay the remaining balance at their own pace. Once payment is received in full the piece may be collected or alternatively we can ship directly to you.

We accept payment online by Visa, Mastercard, Apple Pay, Google Pay & Paypal. In-store we also accept all major credit and debit cards, bank transfer and cash.

Warranty

McGuire Diamonds use only the finest materials and craftspeople to ensure your piece is created to the very highest standards, so you can have peace of mind when you purchase an item from our range. We provide a Lifetime Manufacturing Warranty that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Conditions And Exclusions

Maintenance, repair, sizing or other service performed by someone other than McGuire Diamonds will void your Manufacturer Warranty.

We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

Discolouration due to exposure to chemicals including perfumes, lotions and make-up, swimming pools, hot tubs or bathing.

Claws and precious metals, in general, wear over time and may require restoration work or “building up” as a result of normal wear.

Bent, caught or worn out claws allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage. Diamonds are not covered under warranty and will need to be insured in case of loss of stone or irreparable damage.

We recommend you add your fine jewellery piece to your home insurance policy or take out an individual insurance policy; this will protect against loss, damage or theft of your piece, which we are not liable for. 

We recommend having your diamond ring cleaned and inspected annually, or if it undergoes trauma of any kind. Inspections may help prevent the loss of a stone. We will recommend and carry out any maintenance or repairs that are needed to extend the life of your ring.

McGuire Diamonds offers this cleaning and inspection service free of charge to our customers.

Yes, we provide our customers with an appraisal letter for all purchases over €1,000 at no additional cost. 

We also offer a free annual "check up" of your McGuire Diamond piece to ensure it stays in tip top condition.

Returns

If for any reason you wish to return or exchange a purchased item, McGuire Diamonds offer an exchange or refund option to our customers within 30 days of purchase with a valid receipt. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.

We do not provide refunds for orders without receipts.

For custom pieces please note that as these pieces are made specifically to order, we do not accept returns and all items are final sale. Once an order had been placed, we put it into production and it cannot be cancelled.

See further information here.

Shipping

All items ordered on McGuire Diamonds include Free Worldwide Shipping. Your order will be shipped by either registered tracked post or by our shipping company of choice. 

Your order will be shipped by either registered tracked post or by our shipping company of choice. 

Delivery times can vary depending on your location. For the Island of Ireland please allow 3-5 working days. In the UK we would expect to deliver within 5-7 working days, for Europe please allow up to 10 working days and for the rest of the world you should allow up to 14 working days. 
Once your order has been dispatched, you will be sent a unique tracking number so that you can check the current location of your package as it makes it way to you.

We process and dispatch all orders as quickly as possible, however if you need your order by a specific date please let us know in the notes field when placing your order and we will do our very best to get it to you in time. 

See further information or contact us here.

To return your product, you should post or ship your item in its original condition with the receipt or proof of purchase directly to: 
McGuire Jewellers Limited., 9 Esmonde Street, Gorey, Wexford, Y25R9C9, Ireland.

Please note: 
Shipping costs are non-refundable, you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. In any instance of a piece being faulty, we will of course refund the cost of any return postage, this is processed in the same payment manner used to place the original order.

We advise that you use a registered track and trace service, providing you with proof of shipping and a signature on delivery to give you peace of mind that we will receive your returned item. Once your return is received, we will send you an email to notify you that we have received your returned item. Any credit will be applied using the original method of payment.

Please allow up to 14 days for a refund to be processed. We apologise for any inconvenience this delay may cause, we endeavour to process all returns and exchanges as quickly as possible.

If you have any further query please contact us.

Other

You can contact us through our contact us page or pop into our shop, we will be happy to assist you!