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We want buying from us to be simple and worry-free. If you have any questions before you order, please contact us at care@mcguirediamonds.ie or call 053 943 0866, and we will be happy to help.
How ordering works
1. When you place an order, we will email you to confirm we have received it. This email is not yet an acceptance of your order.
2. We then check your order, including the price and availability of your diamond and setting. If anything has changed, we will contact you before going ahead.
3. Your order is accepted when we email you to confirm it has been dispatched, or, if you are collecting, that it is ready for collection.
4. Please keep your confirmation emails for your records. For details of a past order, just contact us.
Changing your mind
Online orders: if you buy a ready-made piece online, you can cancel your order within 15 days of receiving it, for any reason. Simply email us at care@mcguirediamonds.ie within that time, then return the item to us within 14 days of letting us know.
In our studio: pieces bought in our studio can be exchanged or refunded within 15 days, with proof of purchase.
Whichever way you bought it, the piece must be unworn and in its original condition and packaging, with all documentation, including any diamond certificate.
We will refund you within 14 days of hearing from you, once we have received the item back, using your original payment method. Return postage is at your cost, and we recommend registered, insured post with tracking, as we cannot be responsible for items lost on the way to us.
Gifts: if your piece was a gift and you have no receipt, we will happily exchange it for another piece of the same value. Please give us the name of the person who bought it, so we can find the order.
Revolution bangles: a standard-size bangle bought as a gift can be returned unworn and remade to fit, at no extra cost.
What cannot be returned
- Made-to-order pieces, including rings created with our ring builder, bespoke designs, and any piece made, altered or resized to your requirements. This includes Ready to Ship rings resized for you.
- Engraved pieces.
- Gift cards.
- Sale items bought in our studio.
- Items returned after the return period, or that are worn, damaged, or missing their packaging or documentation, unless this is due to our error.
None of this affects your rights if a piece is faulty.
If a piece is faulty
If anything is wrong with your piece, please contact us as soon as you notice. We will put it right by repairing or replacing it, or by refunding you, in line with your statutory rights, and we will cover the cost of return postage. Every ring also comes with our lifetime manufacturing warranty, which you can read about in our FAQ.
How to return a piece
Please email us first at care@mcguirediamonds.ie, so we can help and confirm the return. Then send the piece, with your proof of purchase, to:
McGuire Diamonds
9 Esmonde Street
Gorey
Co. Wexford
Y25 Y9C9
Ireland
We will email you as soon as it arrives.
Orders we cannot complete
Occasionally a diamond or piece becomes unavailable before we can complete your order. When you order online, your payment is only reserved at checkout, and we take it when we place the order for your diamond. If we cannot go ahead before then, the reservation is simply released and you will not be charged. Some banks show a reserved amount for a few days, but it is not a payment.
If a diamond becomes unavailable after we have taken payment, we will contact you to offer a similar or better stone, or a full refund. The choice is always yours.